Privacy & Data Protection Policy
Your privacy and financial records are protected with bank-grade confidentiality and strict compliance with Zimbabwean data protection laws.
1. Commitment to Privacy
At Malilangwe Finance (Private) Limited, we recognize the sensitivity of the financial and personal information you entrust to us. This Privacy Policy details how we collect, store, utilize, and safeguard your data when applying for loans or interacting with our services.
2. Information We Collect
To process credit applications and verify eligibility, we collect:
- Personal Identification: Full legal name, National Identity Number, date of birth, residential address.
- Employment & Income Records: Salary Service Bureau (SSB) EC number, employer department, recent payslips, bank statements.
- Contact Information: Active phone numbers, WhatsApp contact, email address, next of kin contact for emergency notification.
- Business & Farm Records: For SMEs and farmers, lease documents, sales receipts, and business registration certificates.
3. How Your Information is Used
Your information is strictly utilized to:
- Assess credit affordability and process automated payroll deductions with the SSB.
- Disburse funds safely into your verified bank account or mobile wallet.
- Communicate payment confirmations, loan status updates, and clearance notices.
- Comply with regulatory Know Your Customer (KYC) and Anti-Money Laundering (AML) standards in Zimbabwe.
4. Strict Non-Disclosure & No Selling of Data
Malilangwe Finance never sells, rents, or trades borrower information to marketing agencies, brokers, or unrelated third parties. Data is shared exclusively with authorized regulatory entities (such as the SSB for payroll stop orders or licensed credit reference bureaus as mandated by law).
5. Data Security & Storage
Physical and digital records are protected with restricted staff access protocols, encryption, and secure cloud backups. Our team members are bound by legally enforceable non-disclosure agreements regarding customer records.
6. Contact Our Data Compliance Desk
If you have inquiries regarding how your data is held or wish to request corrections to your customer profile, reach us at:
Email: privacy@malilangwefinance.co.zw
Phone: +263 77 200 0000
Harare, Zimbabwe